How is it possible to make an app that fails this badly?

I have to reset my password every single time I try to use this app to place an order. Be careful too because the app will accept orders when the store is closed. I had to go back to the store to get a refund issued. I used to love Papa Murphys, but this app was such a miserable failure that so wrecked how I feel about them that Ill never go back.

tklein8488 about Papa Murphy's, v1.1